Frequently Asked Questions
Are You Open During the Lockdown?
Yes! We are open for walk-ins, curbside pickup, delivery and shipping.
Where Are You Located and What are Your Store Hours?
Bliss Guelph is located at 3 Watson Road South in Guelph, ON. Our hours of operation are Monday-Friday 12:00pm to 11:00pm and Saturday and Sunday 12pm-8pm.
Bliss Waterloo is located at 251 Hemlock Street Unit 111 in Waterloo, ON. Hours of operation are Monday-Saturday 12:00pm to 12:00am and Sunday 12pm-8pm.
Where Can I Buy Bliss Dough Near Me?
Click here to view our "Stockists" page. You can enter your postal code and select the distance you are willing to drive. Stores carrying Bliss Dough near you will be shown on the map! If you wish to see all stores carrying Bliss Dough, select "No Limit" for driving distance.
Can I Come Pick Up Dough at Bliss HQ?
Yes! You can either place an order online for pick-up at both Guelph & Waterloo locations or you are welcome to walk right in and order!
Do I Have to Place an Order Online for Pick Up or Can I Just Walk-in?
You are welcome to just walk in!
What's the Deal With Local Delivery?
Regional Delivery: This option is replacing what used to be "Shipperbee" delivery and will come up as local delivery at checkout. This new option will cover much of the area Shipperbee did with some new areas as well. There will also be some areas no longer serviced including Brantford, Woodstock, and London. If you are eligible for this option, it will appear at checkout once you have entered your address. The delivery fee is $8 or FREE when you spend $65 or more! Deliveries will typically arrive within 2-3 business days. Due to large order volume; it may take up to a week to receive your order due to processing times.
Ontario-Wide Shipping: Outside of the Regional Delivery zone? We ship across Ontario using Canada Post! Shipping is FREE when you spend $65 or more! Due to large order volume; it may take 1-2 weeks to receive your order due to processing times.
Do You Ship Outside of Ontario?
We do not currently offer shipping outside of the Province of Ontario.
Can I Modify My Order After It's Been Placed?
To modify your order, please send us an email at email@example.com with your order number and changes and we would be happy to sort this out for you!
Can I see Your Menu?
All of our current flavours can be found by clicking here.
I Have a Peanut/Tree Nut Allergy, is it Safe for Me to Eat Bliss Dough?
Unfortunately we are not a nut-free facility. You should not consume our products if you are allergic to Peanuts and/or Tree Nuts.
Are Your Products Vegan?
Most, if not all, of our current products are vegan. You can check by clicking on the specific flavour of dough you are interested in on our "Shop Page" or by looking for the green Vegan symbol on the front of our jars.
What's the Deal with "Gluten-Friendly"?
Gluten Friendly means that the ingredients for our Oatmeal Chocolate Chip Dough are technically gluten-free in nature, but we cannot guarantee that they have not come in contact with gluten. The label on the jar will also include a "May Contain Gluten" warning as well to signal the possibility of cross-contamination.
Does Bliss Dough Have to be Refrigerated?
Bliss Dough should always be kept refrigerated, whether you have opened it yet or not. However, Bliss Dough is safe to be kept at room temperature for up to 10 days which is why we are able to ship it.
How Long Does My Dough Last?
The dough has a best before date of six months after production. You can find the best before date on the side of the label to the right of the ingredients list.
Can I Bake the Dough into Cookies?
It is not recommended to bake Bliss Dough into cookies. Our dough is made to taste amazing raw and as such, we leave out several ingredients that are necessary for baking. If you'd like to give it a go anyways, we suggest making one or two cookies first before committing the whole jar to the oven! As they lack baking soda and eggs, they tend to bake into a flat, crispy cookie.
My Dough Has Separated, What Should I Do?
When the dough sits at room temperature or greater for a little while, you may find that pockets of oil have developed. This is normal and you can simply stir the dough to reincorporate the oil.
What are Bliss Rewards?
Bliss Rewards is our new digital loyalty program. Now when ordering online or in store, you can earn points towards free dough. This program is replacing our old punch cards.
When you make a purchase, every $1 spent earns you 10 points. When redeeming points, you will receive $1 off for every 70 points you use! This program matches our old "Buy 7, get the 8th Free" punch card system.
How Do I Sign up For Bliss Rewards?
On any page on our website, you will see a small blue icon in the bottom left of your screen with a shopping bag and heart in it. When you click on this, you will be prompted to sign in/sign up to start earning points. All you need to sign up is your First and Last name, email address and a password. It's that simple! You can also click here to sign up now.
We are also more than happy to help you sign up in store; just ask a staff member to help you create an account!
I Have an Old Punch Card, Can I Still Use it?
If you're someone who has been hoarding old punch cards, you are more than welcome to continue to use them. This means you can continue to receive stamps in store until the card runs out or you can convert the punches into points.
I Signed up For Bliss Rewards but Didn't Get Points For my Recent Purchase?
This happens sometimes when you sign up after placing your order. Please send us an email at firstname.lastname@example.org and we would be happy to sort this out for you!